infrastructure for a connected world

PIM™ Software and PViQ™ System Hardware Support.

When your organization selects Panduit, you gain a partner with the right tools and support services to meet your needs, along with a commitment to provide the industry's best Total Customer Experience.
We understand that technology alone is not enough to meet your increasingly complex and dynamic business and Data Center Infrastructure Management (DCIM) needs.  We are committed to providing the services and support you need to maximize the value of your Panduit products. Our support programs and services are designed to make the journey through installation, deployment, and management of your solutions efficient and productive.
Our goal is to help you keep your environment up and running as smoothly as possible. We appreciate your business and look forward to providing you with world class service.
Contact Managed Network Systems – (MNS) Technical Support for pre-sales engineering questions, upgrade issues, hardware installation, configuration inquiries, or product usage assistance, for MNS products including Panduit Physical Infrastructure ManagerTM (PIMTM) Software, PanView iQTM (PViQTM) Intelligent Systems Hardware, Power over Ethernet, and Power Outlet products.

Hours of operation are 7:30am to 5:00pm Monday through Friday, Central Standard Time. 

Self Service
Register yourself and get access to the Self Service feature where you can open a Service Request for any problems you have.
Click here to register.
Hours of operation are 7:30am to 5:00pm Monday through Friday, Central Standard Time. 
Contact Tech Support
Via Email: Email us at Tech Support at and a technical support analyst will assist you.
Via Phone: Customers should call the Technical Support Center with all system critical issues at 1-866-721-5302. If you reach voice mail, a technical support analyst will contact you within one business day; please include your name, phone number, email address, the product type, and a description of the issue.